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planning and trips with their execution results)\n* recalculation of trips during their execution\n* creation and storage of statistics on trip execution results\n* creation and storage of trip execution forecasts\n\n## Order status\n\nAn order consists of one or more requests.\nThe order status is derived from the requests received from the performer during the trip:\n\n| Status      | Description                                                                                                     | Expected Action                                          |\n|:------------|:----------------------------------------------------------------------------------------------------------------|:---------------------------------------------------------|\n| `FREE`      | The order is not assigned to any trip, initial status                                                           | The order will be assigned to a trip                     |\n| `PLANNED`   | The order is scheduled for a trip, awaiting execution                                                           | The performer will begin fulfilling the order's requests |\n| `EXECUTING` | The performer has started fulfilling the order (`DEMAND_START` fact)                                            | The performer will fulfill all requests for the order    |\n| `FINISHED`  | All requests for the order have been fulfilled (`DEMAND_DONE` facts) or the `ORDER_DONE` fact has been received | This is the final status                                 |\n| `CANCELED`  | Order canceled (fact `ORDER_CANCELED`)                                                                          | This is the final status                                 |\n\nThe order facts `ORDER_DONE` (order completed) and `ORDER_CANCELED` (order canceled) complete the order and all its requisitions entirely and have **priority** over the requisition facts—conflicting requisition facts are ignored.\n\nStatus transition:\n\nPlanning: `FREE` -> `PLANNED`\n\nExecution: `PLANNED` -> `EXECUTING` -> `FINISHED` / `CANCELED`\n\n## Trip status\n\n| Status.     | Description                                             | Expected action                               |\n|:------------|:--------------------------------------------------------|:----------------------------------------------|\n| `FREE`      | Trip created, crew not assigned                         | Operator will assign a crew                   |\n| `ASSIGNED`  | Crew assigned                                           | Operator will send the assignment to the crew |\n| `SENT`      | Assignment sent to the crew                             | Crew will confirm receipt                     |\n| `RECEIVED`  | Crew received the trip (fact `TRIP_RECEIVED`)           | Crew will accept or reject the trip           |\n| `CONFIRMED` | Crew agreed to perform the trip (fact `TRIP_CONFIRMED`) | Crew will start performing the trip           |\n| `REJECTED`  | Crew refused to perform the trip (fact `TRIP_REJECTED`) | Operator will assign a new crew or cancel     |\n| `EXECUTING` | Crew is performing the trip (fact `TRIP_EXECUTING`)     | Crew will finish all tasks                    |\n| `FINISHED`  | Trip is finished — no work is left for the trip         | This is a terminal status                     |\n| `CANCELED`  | Trip canceled by the operator                           | This is a terminal status                     |\n\nStatus transitions:\n\nOperator: `FREE` → `ASSIGNED` → `SENT`\n\nCrew: `RECEIVED` → `CONFIRMED` / `REJECTED` → `EXECUTING`\n\nConditions: `EXECUTING` → `FINISHED` / `CANCELED`\n\n## Fact status\n\nAny fact is created by a mobile device or external integration with the status 'NEW'.\n\nFacts are processed by the server at a set frequency, and the status changes to one of the following:\n\n* `APPLIED` - the fact has been processed and the wave data has been successfully modified\n* `ERROR` - the fact has been processed with an error; the sender must correct the fact and resubmit\n\n## Changes subscription\n\nInstead of polling the server for changes, an external integration can subscribe to the data changes of the account waves and receive notifications.\n\nHow it works:\n\n1. The integration creates a subscription (create_wave_subscription), specifying its subscription key (`key`) and the address of its service (`callback_url`) - the subscription is applied to all waves of the account at once.\n\n2. As soon as the data of an active wave has changed, the server sends a notification with the wave key (`file_key`) and the statistics on the entities of this wave (`data_statistics`) to the specified address - but no more often than specified in `notification_delay`.\n\n3. The integration responds with the `200` code and starts processing the data - it reads the wave data and updates it on its side.\n\n4. If the external service did not respond with the `200` code within the `request_timeout`, the server repeats sending the notification `retry_attempts` times with the `retry_interval` interval.\n\n<img src=\"../diagrams/en/wave_subscription.svg\" alt=\"wave_subscription\" width=\"615\">\n\nFeatures:\n\n* the subscription is created for an account and is applied to all its waves - the filter cannot be specified yet;\n\n* notifications are sent only while the wave is active (the `ACTIVE` status) - in an inactive wave, incoming data is not processed and notifications are not sent, use activate_wave for activation;\n\n* several subscriptions can be created for an account - for example, one for each external integration; subscriptions differ by the key (`key`), which is unique within the account, and work independently of each other;\n\n* a subscription cannot be changed - to change the settings, delete it (delete_wave_subscription) and create it again, the list of all account subscriptions is available in list_wave_subscriptions;\n\n* the same notification may be received again (for example, if the integration response did not reach the server), so the statistics in the notification is for information only, and the source of truth is the wave data read by the integration.\n\nContact Support:\n Name: Veeroute Support Team\n Email: support@veeroute.com","type":"text/plain"}}}